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    <title>Simon Arlott</title>
    <link>http://simon.arlott.eu/</link>
    <description>It&apos;s a Fez. I wear a Fez now. Fezes are cool.</description>
    <language>en</language>
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      <item>
        <title>Energy Supplier Customer Retention</title>
        <link>http://simon.arlott.eu/2010/07/08/energy-supplier-customer-retention</link>
        <description><![CDATA[<p>The <a href="http://en.wikipedia.org/wiki/Scottish_Power">Scottish Power</a> tariff I was on ended a week ago, so I tried to change to their currently available cheapest tariff. Unfortunately they won't let me do that: <q>Please be informed that ScottishPower is not offering Online Energy Reward to its existing customers. This service package is only available for the new customers.</q></p>
<p>This is ridiculous. In order to get their cheapest deal I would need to change supplier twice. They don't even advertise that this isn't available to existing customers. The website just hides it from the list of tariffs if you're viewing the "existing customer" version. (It's also difficult to get from the marketing summary to an actual price list for each tariff; there's no direct link).</p>
<p>Their other options all strangely have £50 penalties for changing tariff or supplier early... perhaps they want to stop people leaving for those like themselves suppliers offering new customers the best prices.</p>
<br />
<p>I can find the cheapest suppliers using online comparison websites, but the cheapest option means separating Electricity and Gas so I'd have to deal with two companies who will most likely both give good deals only to new customers and both make arbitrary guesses at future usage so that I end up paying for it all in advance.</p>
<p>Either I repeatedly change supplier every time one or more of them have "new customer only" deals or cease caring about how much it costs and stay with one of them just because it's easier. I've been doing this with Scottish Power for several years now (on whichever tariff appears to be cheapest - this is deceptive because you end up stuck on one while they bring out a cheaper option).</p>
<br />
<p>Another option which I've wanted to do for a while is switch to a <a href="http://en.wikipedia.org/wiki/Sustainable_energy" title="Sustainable energy">"Green" Energy</a> tariff. This is easier because the best tariff isn't necessarily the one that has the lowest price. <a href="http://en.wikipedia.org/wiki/Ecotricity">Ecotricity</a> have recently started doing a <q><a href="http://www.ecotricity.co.uk/about/our-green-gas">Green Gas</a></q> package too, which means I don't end up negating any benefit from sustainable electricity with my gas usage. They're also making <a href="http://www.ecotricity.co.uk/about/our-progress/progress-report-2009.pdf" title="Ecotricity Progress Report 2009">good progress</a> towards generating 100% of the energy they sell themselves from renewable sources.</p>
<p>Why does it take several weeks to change energy supplier? I can understand that the first 2 weeks are caused by vulnerable people being sold tariffs on commission by <a href="http://en.wikipedia.org/wiki/Rogue_Traders_%28TV_series%29" title="Rogue Traders">rogues</a>, but why is the additional time required?</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:68</guid>
        <comments>http://simon.arlott.eu/2010/07/08/energy-supplier-customer-retention</comments>
        <pubDate>Thu, 08 Jul 2010 20:25:17 CDT</pubDate>
        <category>Energy</category>

        <category>Green</category>

      </item>

      <item>
        <title>GPS Tracking</title>
        <link>http://simon.arlott.eu/2010/06/03/gps-tracking</link>
        <description><![CDATA[ <p>I took my handheld <a href="http://en.wikipedia.org/wiki/Global_Positioning_System" title="Global Positioning System">GPS</a> receiver with me in London, where it and <a href="http://www.openstreetmap.org/">OpenStreetMap</a> data were invaluable at navigating to wherever I wanted to visit. I left the track logs enabled so I have a crude map of where I went in London:<br /><a href="/assets/2010/06/03-london_gps.png"><img src="/assets/2010/06/03-london_gps_t.png" style="margin: 0.5em auto 0pt; display: block; text-align: center;" alt="[Clusters of GPS tracks around London]" width="500" height="326" /></a><br />Parts of the <a href="http://en.wikipedia.org/wiki/River_Thames" title="River Thames">Thames</a> are visible.</p>

<p>I also attached it to the buggy of an unsuspecting <s>victim</s> kite flier at <a href="/2010/05/31/wallop-2010">Wallop</a> which produced this track:<br /><a href="/assets/2010/06/03-wallop_gps.png"><img src="/assets/2010/06/03-wallop_gps_t.png" style="margin: 0.5em auto 0pt; display: block; text-align: center;" alt="[Buggy GPS track at Middle Wallop]" width="500" height="548" /></a><br />Red parts are slow, green (turning to blue) parts are faster. The maximum speed was 36 <a href="http://en.wikipedia.org/wiki/Miles_per_hour" title="Miles per Hour">MPH</a>.</p>

<p><small>Map data ©2004-2010 <a href="http://www.openstreetmap.org/" title="OpenStreetMap">OpenStreetMap</a> contributors.<br />
<a href="http://www.openstreetmap.org/" title="OpenStreetMap">OpenStreetMap</a> data can be used freely under the terms of the
<a href="http://creativecommons.org/licenses/by-sa/2.0/">Creative Commons Attribution-ShareAlike 2.0 license</a>.</small></p>
]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:67</guid>
        <comments>http://simon.arlott.eu/2010/06/03/gps-tracking</comments>
        <pubDate>Thu, 03 Jun 2010 21:48:10 CDT</pubDate>
        <category>GPS</category>

      </item>

      <item>
        <title>Wallop 2010</title>
        <link>http://simon.arlott.eu/2010/05/31/wallop-2010</link>
        <description><![CDATA[<p>Instead of returning home from London on Friday, by coincidence the <a href="http://wallop10.webs.com/">Middle Wallop Kite Festival</a> was on that weekend so I took a train to <a href="http://en.wikipedia.org/wiki/Hampshire">Hampshire</a> and met up with <a href="http://kevin.arlott.org/">Kevin &amp; Leah</a> who moved there recently.</p>

<p>After a short drive to <a href="http://maps.google.co.uk/maps?q=51.145343,-1.57703">Wallop</a> we were left waiting until after 1am for our accommodation (a motor home) to arrive from Scotland because it was stuck in a really bad traffic jam north of Oxford... fortunately we had some late night entertainment watching an <a href="http://en.wikipedia.org/wiki/The_Automobile_Association" title="The AA">AA</a> man get into a car with the keys locked in the boot. He survived people tripping over him and the <a href="http://en.wikipedia.org/wiki/Jack_%28device%29">jack</a> that was holding the car up too.</p>

<p>It rained on Saturday morning but the sun came out later and the weather on Sunday was much better. Plenty of sun to burn me while I took <a href="http://www.flickr.com/photos/lp0/collections/72157624176029248/">a few hundred photos</a>. I'll have to try and remember to actually use sunscreen next time. I left early on Monday morning for the 8½ hour train journey back home.</p>

<p>I was going to buy a new camera soon... but for the first time in 5 years I've finally found a use for the viewfinder and some of the newer compact cameras lack one. It's impossible to take burst shots of someone moving past you in sunlight using only the display. The <a href="http://www.canon-europe.com/for_home/product_finder/cameras/digital_camera/ixus/ixus_300_hs/">Canon IXUS 300 HS</a> can take 240 <a href="http://en.wikipedia.org/wiki/Frame_rate" title="Frames per Second">FPS</a> video but without being able to aim it quickly that might not be very useful.</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:66</guid>
        <comments>http://simon.arlott.eu/2010/05/31/wallop-2010</comments>
        <pubDate>Mon, 31 May 2010 00:00:00 CDT</pubDate>
        <category>Kiting</category>

      </item>

      <item>
        <title>London Photos</title>
        <link>http://simon.arlott.eu/2010/05/28/london-photos</link>
        <description><![CDATA[<p>The photos from my trip to <a href="http://en.wikipedia.org/wiki/London">London</a> are on <a href="http://en.wikipedia.org/wiki/Flickr">Flickr</a> in the <a href="http://www.flickr.com/photos/lp0/collections/72157624051684145/">May 2010: London</a> collection. There's a separate set of <a href="http://www.flickr.com/photos/lp0/sets/72157624051680389/">Elephant Parade London 2010</a> photos.</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:65</guid>
        <comments>http://simon.arlott.eu/2010/05/28/london-photos</comments>
        <pubDate>Fri, 28 May 2010 00:00:00 CDT</pubDate>
        <category>London</category>

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      <item>
        <title>Wandering around London Part 2</title>
        <link>http://simon.arlott.eu/2010/05/27/wandering-around-london-part-2</link>
        <description><![CDATA[ <p>I got some breakfast from <a href="http://en.wikipedia.org/wiki/Pret_a_Manger">Pret a Manger</a> (there are definitely some French accents missing from that name...) and then visited the <a href="http://en.wikipedia.org/wiki/Bank_of_England_Museum">Bank of England Museum</a>, which is only open on <a href="http://en.wikipedia.org/wiki/Bank_holiday" title="Bank Holiday">banking days</a> and is as boring as it sounds.</p>

<p>A long trip on the <a href="http://en.wikipedia.org/wiki/Docklands_Light_Railway" title="Docklands Light Railway">DLR</a> later and I arrived at the <a href="http://en.wikipedia.org/wiki/Prime_Meridian">Prime Meridian Line</a> in <a href="http://en.wikipedia.org/wiki/Royal_Observatory,_Greenwich">Greenwich</a>, which has <a href="http://www.flickr.com/photos/lp0/4645391885/in/set-72157624025611013/">moved</a> since they decided where to put it.</p>

<p>I had another late lunch at <a href="http://en.wikipedia.org/wiki/Tate_Britain">Tate Britain</a> before looking at the art on display there. Much better than Tate Modern but I didn't get many photos because taking photos indoors without the flash on is almost impossible with my camera.</p>

<p>Spent a couple of hours in <a href="http://en.wikipedia.org/wiki/Selfridges">Selfridges</a> looking for something interesting before leaving with two <a href="http://www.elephantparade.com/">Elephant Parade</a> elephants.</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:64</guid>
        <comments>http://simon.arlott.eu/2010/05/27/wandering-around-london-part-2</comments>
        <pubDate>Thu, 27 May 2010 00:00:00 CDT</pubDate>
        <category>London</category>

      </item>

      <item>
        <title>Wandering around London Part 1</title>
        <link>http://simon.arlott.eu/2010/05/26/wandering-around-london-part-1</link>
        <description><![CDATA[<p>After getting some breakfast from <a href="http://www.gailsbread.co.uk/" title="Gail's Bread">Gail's</a> I walked past <a href="http://en.wikipedia.org/wiki/BBC_Television_Centre">BBC Television Centre</a> then went down <a href="http://en.wikipedia.org/wiki/Charing_Cross_Road">Charing Cross Road</a> stopping at <a href="http://en.wikipedia.org/wiki/Soho_Square">Soho Square</a> and <a href="http://en.wikipedia.org/wiki/Leicester_Square">Leicester Square</a> (which happened to be closed this week for filming) before heading to <a href="http://en.wikipedia.org/wiki/Hampstead_Heath">Hampstead Heath</a>. Eventually I reached the top of <a href="http://en.wikipedia.org/wiki/Parliament_Hill,_London">Parliament Hill</a> before heading south for <a href="http://en.wikipedia.org/wiki/Tate_Modern">Tate Modern</a>.</p>

<p>I had a late lunch of haddock and chips before wandering around wondering why <a href="http://www.flickr.com/photos/lp0/4642957992/in/set-72157624142455544/">almost anything</a> qualifies as "<a href="http://www.flickr.com/photos/lp0/4642962876/in/set-72157624142455544/">art</a>". There was a <a href="http://www.flickr.com/photos/lp0/4642396395/in/set-72157624142455544/" title="Southwark Taxi Orchestra">massive traffic jam of taxis</a> outside when I left. A quick wander around the maze that is <a href="http://en.wikipedia.org/wiki/Harrods">Harrods</a> looking at things over-priced in the thousands of pounds, before heading home for dinner.</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:63</guid>
        <comments>http://simon.arlott.eu/2010/05/26/wandering-around-london-part-1</comments>
        <pubDate>Wed, 26 May 2010 00:00:00 CDT</pubDate>
        <category>London</category>

      </item>

      <item>
        <title>Visit to London</title>
        <link>http://simon.arlott.eu/2010/05/25/visit-to-london</link>
        <description><![CDATA[ <p>Over two years since I last visited London, I boarded two trains with minutes to spare each time (after trying to get onto the wrong platform at <a href="http://en.wikipedia.org/wiki/Edinburgh_Waverley_railway_station" title="Edinburgh Waverley railway station">Waverley</a>) and arrived mid afternoon. I'm staying with a couple of friends who have space for me to sleep on a very large bean bag.</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:62</guid>
        <comments>http://simon.arlott.eu/2010/05/25/visit-to-london</comments>
        <pubDate>Tue, 25 May 2010 00:00:00 CDT</pubDate>
        <category>Edinburgh</category>

        <category>London</category>

      </item>

      <item>
        <title>Everybody Draw Muhammad Day</title>
        <link>http://simon.arlott.eu/2010/05/20/everybody-draw-muhammad-day</link>
        <description><![CDATA[<p>Today is <q><a href="http://everybodydrawmohammedday.wordpress.com/">Everybody Draw Mohammed Day!</a></q>, so I thought I'd contribute. According to <a href="http://en.wikipedia.org/">Wikipedia</a>, and various helpful protest signs, the proper spelling is <a href="http://en.wikipedia.org/wiki/Muhammad">Muhammad</a>.</p>

<p><img src="/assets/2010/05/20-muhammad.png" title="Muhammad and his 11 wives" alt="Muhammad and his 11 wives"><br>Drawing 11 wives is not trivial, and my drawing skills are rather poor so I've had to copy and paste a lot. I'm not going to attempt to draw in children too because there's not really enough space.</p>

<p>Images of Muhammad are <a href="http://en.wikipedia.org/wiki/Depictions_of_Muhammad" title="Depictions of Muhammad">controversial</a>, but <a href="http://en.wikipedia.org/wiki/Islamic_Extremism" title="Islamic Extremism">violent threats are not the answer</a>.</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:61</guid>
        <comments>http://simon.arlott.eu/2010/05/20/everybody-draw-muhammad-day</comments>
        <pubDate>Thu, 20 May 2010 18:12:22 CDT</pubDate>
      </item>

      <item>
        <title>Walking to Work</title>
        <link>http://simon.arlott.eu/2010/04/27/walking-to-work</link>
        <description><![CDATA[A year ago, Stagecoach changed all the bus routes around so that there was no longer a service that went past where I work, so I returned my bus pass and started walking instead. Over 600 miles and a large umbrella that I keep trying to lose in supermarkets later and I'm still walking both ways every day. The time passes quickly with music playing.<br />]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:60</guid>
        <comments>http://simon.arlott.eu/2010/04/27/walking-to-work</comments>
        <pubDate>Tue, 27 Apr 2010 21:26:58 CDT</pubDate>
      </item>

      <item>
        <title>Kevin and Leah</title>
        <link>http://simon.arlott.eu/2010/03/20/kevin-and-leah</link>
        <description><![CDATA[ <p><a href="http://kevin.arlott.org/">Kevin and Leah</a> got married earlier this week in Tutbury Castle. Congratulations!</p>

<p>As best man I gave a speech at the reception, although there were a few other things I would have said if I was less nervous at the time. Kevin and Leah have been together for many years now and I've lost track of where either of them was at any particular time because living far apart they appeared to spend more time visiting each other than being at University. Fortunately now they have both graduated they're living in Scotland again where I can see more of them. There are many reasons why they complement each other which I can't easily put into words, although their shared fondness for duck is one of them... luckily there are takeaways open late here.</p>

<p>There are some <a href="http://www.flickr.com/photos/lp0/collections/72157623658505652/" title="Kevin and Leah's Wedding">photos on flickr</a> and a <a href="http://www.youtube.com/watch?v=-aGfn0VOjMk" title="Kevin and Leah's Wedding Reception (Helium Balloons)">video involving helium balloons</a>.</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:59</guid>
        <comments>http://simon.arlott.eu/2010/03/20/kevin-and-leah</comments>
        <pubDate>Sat, 20 Mar 2010 21:27:28 CDT</pubDate>
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      <item>
        <title>Cheap plastic bags</title>
        <link>http://simon.arlott.eu/2010/03/03/cheap-plastic-bags</link>
        <description><![CDATA[ <p>Both ASDA and Tesco prompt people to reuse carrier bags and have sold thick plastic carrier bags for a while now but their free bags have simply gotten thinner and less reusable. They start falling apart after a few uses... like this Tesco bag, which didn't like holding items from ASDA so the bottom split open and it threw them all over the car park:<br /><a href="/assets/2010/03/03-tesco2.jpg" title="Tesco carrier bag wrapped around a broken shampoo bottle"><img style="margin: 0.5em auto 1em; display: block; text-align: center;" src="/assets/2010/03/03-tesco2_t.jpg" alt="Tesco carrier bag wrapped around a broken shampoo bottle" height="315" width="300" /></a><br />(Yes, that's one of the <a href="/2010/03/02/widely-recycled-pvc">shampoo bottles</a> from yesterday missing its lid, they're not just PVC, they're unable to handle being dropped too).</p>

<br />

<p>I put everything into the remaining ASDA bag which managed to survive the walk home (except for a handle) although it looks like the bottom was ready to give way too:<br /><a href="/assets/2010/03/03-asda2.jpg"><img style="margin: 0.5em 0.5em 0.5em 1em; display: block; text-align: center; float: left;" src="/assets/2010/03/03-asda2_t.jpg" alt="Repaired ASDA carrier bag handle" height="225" width="300" /></a> <a href="/assets/2010/03/03-asda3.jpg"><img style="margin: 0.5em 0.5em 0.5em 1em; display: block; text-align: center; float: left;" src="/assets/2010/03/03-asda3_t.jpg" alt="ASDA carrier bag ready to break" height="225" width="300" /></a></p>

<p>ASDA's bags normally split down the side very quickly:<br /><a href="/assets/2010/03/03-asda1.jpg" title="Tesco carrier bag wrapped around a broken shampoo bottle"><img style="margin: 0.5em auto 1em; display: block; text-align: center;" src="/assets/2010/03/03-asda1_t.jpg" alt="ASDA bag with split down the side" height="400" width="300" /></a></p>

<br /><br />

<p>I used one of Tesco's basic non-free bags for over a year before the handle eventually gave way (but the various holes in the bottom are ready to go too) and I still need to get it replaced...<br /><a href="/assets/2010/03/03-tesco1.jpg"><img style="margin: 0.5em auto 1em; display: block; text-align: center;" src="/assets/2010/03/03-tesco1_t.jpg" alt="Tesco carrier bag with broken handle" height="225" width="300" /></a></p>

<p>So... the message is: reuse your carrier bags, as long as you paid extra for them first. I used to have a bright green Marks &amp; Spencer carrier bag that intended to survive forever, but it got covered in sticky Irn-Bru so I had to throw it away.</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:58</guid>
        <comments>http://simon.arlott.eu/2010/03/03/cheap-plastic-bags</comments>
        <pubDate>Wed, 03 Mar 2010 22:01:16 CDT</pubDate>
        <category>Recycling</category>

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      <item>
        <title>Widely recycled PVC?</title>
        <link>http://simon.arlott.eu/2010/03/02/widely-recycled-pvc</link>
        <description><![CDATA[ <p>ASDA brand shampoo bottles are made of plastic so it should be easy to recycle them, but they're not. Someone has failed to check what type of plastic is actually being used. The label says:<br /><a href="/assets/2010/03/02-asda_shampoo1.jpg"><img src="/assets/2010/03/02-asda_shampoo1_t.jpg" style="margin: 0.5em auto 1em; display: block; text-align: center;" alt="Disposal: BOTTLE PLASTIC widely recycled" height="326" width="400" /></a><br />However, the plastic is type 3 (<a href="http://en.wikipedia.org/wiki/Polyvinyl_chloride" title="Polyvinyl chloride">PVC</a>) which is, according to Wikipedia, <q><a href="http://en.wikipedia.org/w/index.php?title=Polyvinyl_chloride&amp;oldid=346612856#Recycling">not typically recycled</a></q> and there are <a href="http://www.fifedirect.org.uk/topics/index.cfm?fuseaction=page.display&amp;pageid=2EB8F945-B44C-8F6E-63CDD92B3F28FF49&amp;subjectid=A3D3D0E9-3F7B-451E-BE0DD78A8E8A8FBD" title="Fife Recycling Centres">no facilities to recycle this in Fife</a>:<br /><a href="/assets/2010/03/02-asda_shampoo2.jpg"><img src="/assets/2010/03/02-asda_shampoo2_t.jpg" style="margin: 0.5em auto 1em; display: block; text-align: center;" alt="[Plastic Type 3 PVC symbol]" height="241" width="400" /></a></p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:57</guid>
        <comments>http://simon.arlott.eu/2010/03/02/widely-recycled-pvc</comments>
        <pubDate>Tue, 02 Mar 2010 00:23:04 CDT</pubDate>
        <category>Recycling</category>

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      <item>
        <title>British Telecom</title>
        <link>http://simon.arlott.eu/2010/02/24/british-telecom</link>
        <description><![CDATA[ <p>When I first moved in, I phoned up <abbr title="British Telecom">BT</abbr> in the afternoon to activate the phone line and they promptly woke me up by <a href="http://en.wikipedia.org/wiki/SMS" title="Short Message Service">SMS</a> at 6am the following morning to tell me the line was now active. That was the only communication I had with them for 3 months. They didn't even bother to tell me what my account number was so that I could register for online billing, until I received the first bill by post.</p>

<p>It's difficult to communicate with BT's outsourced email support. In 2008 it took several months to get them to remove my number from the phone book (despite laws against it there are unscrupulous companies who will just call up everyone to advertise their junk). It usually takes several attempts before someone who understands English properly deals with the issue.</p>

<p>During my time as a BT customer I have repeatedly received direct marketing by post, despite never agreeing to this. Usually it's advertising a 12 month auto-renewing contract for some free calls at an arbitrary time of day. Just send off the small bit of paper. Then, in April 2009 they sent me this waste of paper:<br /><a href="/assets/2010/02/24-bt1.png"><img style="margin: 0.5em auto 1em; display: block; text-align: center;" src="/assets/2010/02/24-bt1_t.png" alt="You are cordially invited to become one of the better connected." height="354" width="496" /></a><br /><br />I complained threatening to raise the issue of pointless waste of paper with <a href="http://www.bbc.co.uk/watchdog/">Watchdog</a> and received a phone call within 30 minutes informing me that I would no longer be receiving marketing from BT (as requested). Unfortunately this statement (which I have recorded) was untrue.</p>

<p>In June 2009, August 2009, and October 2009 I received more direct marketing. For a company that claims to be environmentally friendly they waste a lot of paper on me. Under the <a href="http://www.opsi.gov.uk/acts/acts1998/ukpga_19980029_en_1">Data Protection Act 1998</a> I have the right <q><a href="http://www.opsi.gov.uk/acts/acts1998/ukpga_19980029_en_3#pt2-l1g11">to prevent processing for purposes of direct marketing</a></q> but BT appear to be unaware of this item of legislation. It has only been in existence for a decade, after all, and BT don't react that quickly (e.g. <a href="http://www.advogato.org/person/dwmw2/diary/180.html">IPv6</a>).</p>

<p>The marketing in October is interesting because it implies I'm using another supplier for outgoing calls. Which is partly true because analogue <a href="http://en.wikipedia.org/wiki/Public_switched_telephone_network" title="Public Switched Telephone Network">PSTN</a> lines are difficult to interface with without introducing nuisance echo (BT won't provide VoIP services to non-BT-broadband customers), and I rarely make any calls. In fact I managed to not make any calls on the BT line for 2 quarters triggering an automatic (illegal) penalty charge for the <strong>FREE</strong> Caller ID service.</p>

<p>Trying to complain to BT by email used to work, and their forms have the option to communicate by Email or Phone. Despite selecting Email and providing an alternative contact phone number they insisted on bombarding me with missed calls from multiple numbers that I had to block.</p>

<p>After some attempts to get the charges removed from my bill (as an aside, BT cannot bill correctly either and once managed to miscalculate <abbr title="Value Added Tax">VAT</abbr> causing them to deduct 2p more from my account than they claimed on the bill summary; their only way to fix this was to issue a <del>£1.00</del> 98p credit) I gave up and migrated my line rental to <a href="http://aaisp.net.uk/" title="Andrews &amp; Arnold">another supplier</a>. It costs more per month (25p, now 21p after the VAT changed from 15% back to 17.5%) and I can't make chargeable outgoing calls (due to yet another part of BT being incompetent, because they're the monopoly provider and so it's effectively still provided by them) but they don't send me unwanted direct marketing.</p>

<p>BT refunded me for the charges and prepaid line rental (including the discounts for paper billing, which was a bit silly) but I had to email the <abbr title="Chief Executive Officer">CEO</abbr> to get their attention because their standard support service just started ignoring me.</p>

<p>Problem sorted, right? I'm no longer a customer, they know I have requested that they do not use my personal data for direct marketing, so I should receive nothing more except a final bill. No. That would be too easy. Instead in November I received this:<br /><a href="/assets/2010/02/24-bt2.png"><img style="margin: 0.5em auto 1em; display: block; text-align: center;" src="/assets/2010/02/24-bt2_t.png" alt="Are you keeping an eye on how your new phone company is treating you?" height="383" width="517" /></a><br /><br />Which not only tries to market their services on A3-sized paper but defames my new provider (who they appear to think I've been with for 3 months already). Apparently I should watch out for "nasty surprises in the first bill".</p>

<p>This continues in December and then February the following year (I must have missed out on January marketing). No one else except TV Licensing is this persistent. I've contacted their <q>Executive Level Complaints</q> department requesting that my details are <strong>deleted</strong>, which is another right under the <abbr title="Data Protection Act (1998)">DPA</abbr> principle that data should not be kept for longer than is necessary. I'm no longer a customer so they don't need my data.</p>

<p>If this doesn't work I'll need to raise a complaint with the <a href="http://www.ico.gov.uk/" title="Information Commissioner's Office">ICO</a> because I'll have run out of other options. Apparently terminating a contract without notice doesn't get their attention and they still want me to be a customer. I know the ICO have already had to deal with BT refusing to stop direct marketing to other people in the past.</p>
]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:56</guid>
        <comments>http://simon.arlott.eu/2010/02/24/british-telecom</comments>
        <pubDate>Wed, 24 Feb 2010 20:53:07 CDT</pubDate>
      </item>

      <item>
        <title>Scanners</title>
        <link>http://simon.arlott.eu/2010/02/21/scanners</link>
        <description><![CDATA[<p>I recently bought a <a href="http://en.wikipedia.org/wiki/Image_scanner" title="Image scanner">scanner</a>, although it's not new... because scanner manufacturers are completely ignoring non-Microsoft users. Newer hardware isn't supported in Linux because the scanner chips (provided by separate companies) are different and no one thought to provide drivers for other operating systems. Older hardware is supported but is no longer being sold, so instead of the original manufacturer making a profit from sales to new customers, people selling used hardware gain instead.</p>

<p>Even the older hardware isn't supported by the manufacturer itself, instead third-party developers contributing drivers to the <a href="http://en.wikipedia.org/wiki/Scanner_Access_Now_Easy" title="Scanner Access Now Easy">SANE</a> project provide the only way of using these devices. (Which is probably a good thing as actual manufacturer drivers are likely to be <a href="http://en.wikipedia.org/wiki/Closed_source">closed source</a>).</p>

<p>Unfortunately newer models of scanner hardware doesn't actually provide anything new. Scanning a 300 <a href="http://en.wikipedia.org/wiki/Dots_per_inch" title="Dots per Inch">DPI</a> image at 4800 DPI <a href="http://scantips.com/" title="Scanning Basics">only makes the resulting image data larger</a> (and most likely makes it less usable as minute details of the paper/<a href="http://en.wikipedia.org/wiki/Film_grain">film grain</a> will become visible). With no reason to buy such hardware and develop drivers for it, these will go unsupported until the used hardware is no longer available.</p>

<p>So I now have a Canon CanoScan LiDE 60. I'd link to it but there's no longer a page for it on Canon's website. As far as I can tell this is currently the only bus-powered high-speed <a href="http://en.wikipedia.org/wiki/Universal_Serial_Bus" title="Universal Serial Bus">USB</a> scanner supported under Linux (except perhaps the LiDE 50). The (latest) drivers for it aren't available for 64-bit versions of Windows (just like my TV receiver cards... there is a pattern developing here).</p>

<p>Line art scans of documents can be compressed very well, which is useful for the mountain of old bits of paper that I should throw away...</p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:55</guid>
        <comments>http://simon.arlott.eu/2010/02/21/scanners</comments>
        <pubDate>Sun, 21 Feb 2010 18:22:31 CDT</pubDate>
        <category>Computing</category>

      </item>

      <item>
        <title>Insoles</title>
        <link>http://simon.arlott.eu/2009/11/08/insoles</link>
        <description><![CDATA[<p>These are only a few months old...<br /><a href="http://www.flickr.com/photos/lp0/4087560614/" title="Insoles by lp0, on Flickr"><img src="http://farm3.static.flickr.com/2747/4087560614_6404073344_m.jpg" alt="Insoles" height="180" width="240" /></a></p>]]></description>
        <guid isPermaLink="false">tag:simon.arlott.eu,2006-05-22:54</guid>
        <comments>http://simon.arlott.eu/2009/11/08/insoles</comments>
        <pubDate>Sun, 08 Nov 2009 22:15:02 CDT</pubDate>
      </item>

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